Frequently Asked Questions
Common Questions About Equipment, Services & Financing
Financing
What financing options are available?
We offer several financing options including equipment leasing, lease-to-own programs, fair market value leases, and traditional financing. Our team can help you find the option that best fits your budget and cash flow requirements.
General
What areas does Bernie's Equipment serve?
We serve the Tri-State region including Western Wisconsin, Southeast Minnesota, and Northeast Iowa. Our primary service area covers La Crosse, Holmen, Onalaska, Eau Claire, Madison, and surrounding communities in Wisconsin, as well as Rochester, Winona, and the Twin Cities in Minnesota, and Northeast Iowa.
How long has Bernie's Equipment been in business?
Bernie's Equipment Company was founded in 1975 in Holmen, Wisconsin. We've been providing material handling solutions to the Tri-State region for nearly 50 years.
How do I request a quote?
You can request a quote by calling us at 800-362-5484, emailing [email protected], or filling out the quote request form on our website. Please include details about the equipment you need, your application, and any timeline requirements so we can provide an accurate quote.
Products
What types of equipment do you sell?
We offer a comprehensive range of material handling equipment including forklifts, conveyor systems, storage racking, dock equipment, mezzanines, lift tables, floor scrubbers, pallet trucks, industrial doors, safety equipment, and much more. We represent over a dozen leading manufacturers.
What brands of forklifts do you carry?
We are an authorized dealer for Big Joe forklifts and carry a range of other forklift brands. We also offer used and reconditioned forklifts from various manufacturers. Contact us for current inventory and availability.
Do you sell used equipment?
Yes, we maintain an inventory of quality used and reconditioned material handling equipment. Used equipment is inspected and serviced before sale. Contact us for current used equipment availability.
Can I shop for equipment online?
Yes, you can browse our product catalog online at our online store. You can view products by category, compare options, and request quotes directly through the catalog. Visit our Shop Online page for access.
What is your warranty policy?
Warranty terms vary by manufacturer and product. New equipment typically comes with the manufacturer's standard warranty, and we honor all warranty claims through our service department. Extended warranty options may be available. Ask your sales representative for specific warranty details.
Rentals
Do you offer equipment rentals?
Yes, we offer both short-term and long-term equipment rentals. Our rental fleet includes forklifts of various capacities, pallet jacks, and other material handling equipment. Rental terms are flexible and can range from daily to multi-year agreements.
Service
Do you provide emergency repair service?
Yes, we offer 24/7 emergency repair service for critical equipment breakdowns. Our factory-trained technicians respond with fully stocked service vehicles to get your operation back up and running as quickly as possible. Call 800-362-5484 for emergency service.
Do you offer preventive maintenance programs?
Yes, our preventive maintenance programs are designed to keep your equipment running reliably and in compliance with OSHA requirements. Programs include scheduled multi-point inspections, fluid changes, wear-item replacement, and detailed condition reports.
Can you design a warehouse layout for my facility?
Absolutely. Our warehouse design team uses professional CAD software to create optimized layouts that maximize your storage capacity and improve material flow. We offer free initial consultations and can provide detailed drawings for new facilities or reconfiguration of existing spaces.
Do you install racking and shelving?
Yes, we provide professional installation for all racking systems, shelving, mezzanines, conveyors, and dock equipment we sell. Our experienced installation crews ensure everything is installed to manufacturer specifications and local building code requirements.
What is your typical service response time?
For standard service calls, we typically respond same-day or next business day. Emergency service calls receive priority response, often within 2-4 hours depending on your location within our service area.
Are your technicians factory-trained?
Yes, our service technicians are factory-trained and certified by our manufacturer partners. They receive ongoing training to stay current with the latest equipment technology and repair procedures.
Do you offer OSHA compliance assistance?
While we are not an OSHA consulting firm, our preventive maintenance programs help ensure your material handling equipment meets OSHA requirements. We also offer safety equipment including guards, barriers, and warning systems to help maintain a safe workplace.
How do I schedule a service appointment?
You can schedule service by calling 800-362-5484, emailing our service department, or submitting a service request through our website. Please have your equipment information ready, including make, model, and serial number if available.
Still Have Questions?
Our team is ready to help. Contact us for personalized answers about your specific needs.